The Kasa Smart app is where users take control of their Kasa devices such as their smart outlets, cameras, lighting products, etc.
There’s a high chance that you’ve already installed this app and know exactly what it can do, so there’s no need to mention its features and benefits.
In this article, my main focus will be on resolving an issue that many Kasa users are complaining about which is what we can do when this app stops working.
When this program stops working, you won’t be able to control the Kasa smart devices we mentioned at the beginning, so how can you fix it?
How To Fix The Kasa app When It Stops Working?
The Kasa app can stop working due to many reasons including internal app errors, connectivity issues, corrupted cache, outdated app and many more.
So in the following sections, I’ll guide you through 7 different solutions that can fix your problem and get this platform back to work.
Solution 1: Fix Connectivity Issues.
The internet connection is mandatory for the app to control your Kasa smart devices including the camera, outlet, etc.
So, if you can access the Kasa app but you aren’t able to take control of the devices connected to it, that could be due to connectivity issues.
Here are some best practices to fix your internet connectivity issues:
- Check if your internet subscription hasn’t expired.
- Power cycle your router.
- Reduce Wifi frequency interference.
- Improve Wifi signals.
- Make sure your smartphone or tablet’s Wifi is On.
- Reset the router.
- Make sure you’re using the right Wifi credentials.
Here are some articles that may help you to fix connectivity issues with your Kasa devices:
Solution 2: Check for an update.
The second solution consists of updating your Kasa app as an outdated app can cause compatibility issues, the OS may stop supporting this program, and it may crash or freeze when you open it.
What you need to do is update your app whether you are using it on an IOS or Android device, smartphone or tablet.
Here’s how to update the Kasa Smart app on Android:
- Open the Google Play Store.
- Tap Menu, then my apps & games.
- Find the Kasa Smart.
- Tap Update.
And here’s how to update it on IOS devices:
- Go to the App Store.
- At the bottom right of the screen, tap Search.
- Tap your account.
- Find the Kasa Smart.
- Tap Update.
After updating it you should also consider updating your smartphone operating system.
If the OS is outdated your apps including the Kasa app won’t be compatible due to the software limitations on your mobile and that can be the root cause of your issue.
Updating the OS will boost performance and fix bugs and errors that prevent this application from working properly.
Solution 3: Reboot Your Smartphone.
If the previous solutions didn’t work for you, I suggest you reboot your smartphone or any other device from which you use the Kasa app, such as your tablet.
Rebooting your smartphone or tablet will release the RAM, fix internal errors and bugs, boost the operating system performance and much more.
All of these can help you make your Kasa app work smoothly as before.
All you have to do is to press and hold the power button to turn off the device and then wait for 60 seconds and then turn on your device again.
Solution 4: Clear The Kasa App Cache.
Sometimes it stops working due to accumulated cache, what you need to do here is simply clear the app cache to recover storage space.
Old cached data can get corrupted leading to bigger performance issues and clearing them will fix these issues and allow your apps to work normally as before.
This is how to clear the Kasa Smart cache on Android devices:
- Go to Settings, then select Storage.
- On the storage list choose Other apps.
- Select the Kasa Smart app.
- On the app’s info page, click on the Clear Cache button.
And here’s how to do it on IOS devices:
- Go to Settings.
- Click on General.
- Tap on iPhone Storage.
- Choose the Kasa Smart in order to clear, and tap Offload App.
Solution 5: Force Stop The Kasa App.
The fifth solution on our list is to force stop the Kasa Smart app.
This will stop an app’s current activity, and gives you the option to start it again, it can help troubleshoot issues an app may be having which may be good for our case.
Here are the steps to follow in order to force stop the Kasa app on Android:
- Open Settings on an Android device.
- Scroll the list and tap Apps, Applications or Manage apps.
- Scroll the list to find the Kasa Smart to force quit.
- Tap FORCE STOP.
And Here’s how to do it on an IOS device:
- To quit the app, open the App Switcher, swipe right to find the Kasa app, then swipe up on it.
- If you are on iOS 11, tap and hold the app instead of swiping it away. When the red minus symbol appears on the app card, tap it to quit the app.
Solution 6: Reinstall The Kasa App.
Reinstalling the app should also be on your troubleshooting list when your Kasa Smart app is not working properly.
This could fix the problem in most cases if it was caused by a compatibility issue, such as when you didn’t install the app from the Play Store or Apple Store initially.
Here are the instructions to follow to reinstall the Kasa Smart app:
- Locate the Kasa app on your launcher and long-press it.
- Tap the Uninstall button to remove the app from your device (phone or tablet).
- Then go to The Play Store or Apple Store to install the program again.
Solution 7: Contact The Developer.
If you have tried all the solutions and tricks mentioned in this article, but none of them worked for you and the app is still not working, then I suggest you contact the developer of this platform.
The developer can take responsibility for resolving the issue you’re currently facing and can also give you more insight into the problem.
So I hope you got what you want from this post as I’ve tried my best to provide you with this information to resolve your problem with the Kasa app.