Kasa smart camera is a successful device produced by TP-Link, people use it for various purposes such as home security, catching intruders, or monitoring your pet or child.
Kasa cameras have many advantages, including high-quality video resolution, motion and sound detection, instant alerts, two-way audio, and the ability to voice control with Alexa and Google Home integration.
Like any other smart cam, Kasa may encounter some connectivity issues that may cause your device to lose many functions such as remote control, voice control, uploading videos to the cloud, sending notifications to your smartphone, accessing the live view, and more.
By showing you some tips and solutions in this article, I will help you get your Kasa cam back online without relying on a professional or other people to help you.
How to fix the Kasa camera that keeps losing connection?
Now in this section, I will walk you through the solutions that you need to implement every time this device loses its connection to your Wifi.
But before doing anything ensure that your internet subscription hasn’t expired yet because it’s mandatory for your gadget to work properly.
Solution 1: Power cycle the Kasa cam.
This process will help the gadget reinitialize its set of configuration parameters or recover from an unresponsive state of its mission-critical functionality.
Here’s how to power cycle your camera:
- Unplug the camera from the outlet.
- Wait at least 15 seconds.
- Plug the camera again and see if it’s back to work.
Solution 2: Reboot your router.
Rebooting or power-cycling the router helps it cleans out the device’s cache or short-term memory to keep it working more smoothly and allow the router to re-select the least crowded channel for each frequency, which means a stronger connection to your Kasa cam.
Here’s how to reboot your router correctly:
- Unplug the router from the wall outlet.
- Wait around 60 seconds (the waiting time is important as it helps the router to reset the power).
- Plug back the router.
Solution 3: Updating Wifi information.
You may have updated the Wifi password and you haven’t updated this data in your camera, so your camera can’t connect to your Wifi. So make sure that your Wifi network information is updated on your Kasa app.
Solution 4: Choose the right frequency for the cam.
TP-Link Kasa smart cameras do not support ZigBee or Z-Wave protocols, nor do they support wired Ethernet and IPv6, they only work with 2.4GHz Wi-Fi bands except for the KC200 and KC120 which support both 2.4GHz and 5 gigahertz.
So make sure you enable the correct channel on your router when connecting your gadget to the internet, and avoid enabling both frequencies at the same time if you own a dual-band router.
Solution 5: Prevent Wifi interference.
You can notice a Wifi interference when some symptoms occur like intermittent connectivity or unexpected disconnections, delays in connection and data transfer, slow network speeds, and poor signal strength.
There are many causes of Wifi interference including physical obstructions, such as brick walls and floors, also wireless gadgets such as speakers, cordless phones or walkie-talkies (and more), nearby Wifi networks and kitchen appliances can also be a cause of interference.
So make sure to turn off all unused devices that are causing interference with your Kasa cam in order to get it back online.
Changing the router location is also important to let your Wifi signals reach all your device, or you can add a Wifi-range extender if your house is big and the router signals can’t reach all your gadgets.
Solution 6: Update the firmware.
A firmware is a type of software that is etched directly into your Kasa cam and one of the purposes of this firmware is to allow your camera to communicate wirelessly with your router, so any issue in this software may cause your device to disconnect from your Wifi.
TP-Link knows the importance of the firmware so they periodically release new updates to provide fixes to any performance issues that may occur and improve the functionality and features of your device.
So if you’re running your camera on an outdated update and you are facing connectivity issues updating your firmware may be the right solution for you.
Solution 7: Reset the Kasa cam.
A factory reset reverts the camera to the original settings it had when the device was purchased, this process can fix persistent bugs and common issues like connectivity problems.
Here’s how to reset your Kasa cam:
- Ensure that your camera is powered on.
- Open the Kasa app on your mobile or tablet.
- Tap on Devices at the bottom left of the screen.
- Select your camera, then click on the setting icon at the top right corner of the screen.
- Tap the Remove Device button at the bottom of the page.
- A popup message will appear and tap on Remove Device again.
By following these steps your camera will be removed from your TP-Link account and reset to the default settings.
Solution 8: Reset the router.
If all previous solutions didn’t solve the problem and your Kasa smart cam is still offline you can go and reset the router, this troubleshooting step is recommended by experts if you’re dealing with connectivity issues.
Follow these instructions to reset your router:
- Keep your router plugged in and turned On.
- Hold down the reset button at the back of your router using a needle or paper clip.
- Wait for 30 seconds then release the button.
So these are all the solutions that you can implement to get your Kasa smart camera back online and if these tips and tricks don’t work for you then go ahead and contact customer support as the problem might come from the device hardware.