7 Ways To Fix Shark Robot Vacuum That Won’t Move.

Many homeowners rely on the Shark Robot Vacuum to clean their hard floors and carpets from dust and dirt, and this task is perfectly performed by this robot due to features like home mapping, self-cleaning brush, AI laser vision and more.

But not everything is perfect, because sometimes this robot can encounter problems that prevent it from doing its job and one of the most reported issues is that the device does not move.

So, what are the causes that keep the Shark robot vacuum from moving and what are the things we can do to make it work again?

There are many reasons that can trigger this issue such as a low or dead battery, connectivity issues, dirty sensors, broken wheels, or worn drive motors.

How Do I Fix The Shark Robot Vacuum When It Won’t Move?

Now let’s move on to the solutions that we can try when the Shark Vacuum won’t move, you don’t need to be a handy person to try the following tips as they are easy to implement.

Note: Make sure to turn off the power from the robot by turning off the side ON/OFF button before performing any maintenance.

Solution 1: Clean The Sensors.

The Shark Robot doesn’t use cameras to see the environment around it but it’s designed with Smart Sensor technology so it can navigate around obstacles while cleaning your floor.

With these sensors, the Shark Vacuum will steer itself around your home, using walls and objects as its guide and gently bumping them.

During cleaning, dust may build up on your robot’s navigation and safety sensors, these include the front bumper sensor array and downward-facing cliff sensors.

The sensors can be the source of your issue, so I recommend cleaning them frequently to get your robot back to work and keep it running smoothly.

Important: Clean the sensors with a soft cloth and make sure it is dry and do not use any liquids.

Solution 2: Make Sure That the ON/OFF Button is Turned ON.

There is an ON/OFF button on the side of your Shark robot and it is responsible for powering your device, if this button is off your robot will not work.

So, when you give a command to your Shark Vacuum and you find that it doesn’t move, go and check if this button is disabled and turn it on to get the gadget back to work.

Solution 3: Reboot The Shark Robot Vacuum.

Rebooting your Shark Cleaner is a good thing to do when it’s not moving, as this troubleshooting trick may get it back to work by helping the device recover from internal errors.

You can easily restart this device by following these instructions:

  1. Turn off the device from the power button at the side of the robot.
  2. Wait for 60 seconds.
  3. Turn the Shark Vacuum on again.

Solution 4: Fix Connectivity Issues.

The Shark Robot Vacuum must be connected to the internet in order to connect to its own smartphone app or voice assistant, and it relies on the internet to receive commands from its owner.

So, when there is a problem with the internet connection, you will notice that the device is not responding to your commands and does not move accordingly.

So you should consider fixing connection issues, read this article to solve your connectivity issues related to your robot: “9 Ways To Fix Shark Robot Vacuum Connectivity Issues.”

Solution 5: Check The Battery.

The Shark robot vacuum works with powerful lithium-ion batteries that can last up to 120 minutes and this duration can vary depending on the mode you are using.

When the battery is discharged, the robot will automatically return to its charging station to recharge the battery, but sometimes and for some reason the battery does not charge and you can solve this problem by reading this blog post: “9 Ways To Fix Shark Robot Vacuum Charging Issues.”

Solution 6: Check The Wheel and Replace it if necessary.

Shake/press the wheels to see if they are stuck, also ensure to clean them of hair and debris to make them work smoothly, you can pull the wheels out and see if they are broken, here’s how to remove the wheels:

Important: Make sure the device is turned off before attempting this replacement.

  1. Remove three 13mm screws using a T15 Torx screwdriver.
  2. Remove one 15mm screw using a Phillips #1 screwdriver.
  3. Remove one final 15mm Phillips #1 screw.
  4. Carefully lift the wheel assembly out of the housing, making sure not to damage its connecting wire.
  5. Disconnect the wire carefully from the wheel assembly by pinching and pulling away from it.

Note: If you notice that the wheel or the drive motor is broken and can’t be restored you can buy a new one on Amazon.

Solution 7: Take Your Robot To a Technician or Contact Shark Customer Support.

If you have tried all the above solutions and none of them worked for you, I recommend you contact Shark Customer Support and they will provide you with further assistance, and if your device is still under warranty, they will fix it for you.

You can also take it to a technician because he has more experience with this type of robot and he can fix it easily.


I hope the tips in this article helped you fix your robot and I can say that you can always come back to this blog post when your robot is not moving.

The Shark Robot Vacuum cleaner is a good device to help you deal with floor cleaning tasks, and it can save you more time and energy and increase home comfort.

Adam B