8 Tips To Fix Wyze Camera Not Connecting To Alexa.

Many people link their Wyze camera to Amazon Alexa in order to take control of the device via voice commands, create routines and integrate it with the rest of their smart gadgets and much more.

Several users reported that sometimes the Wyze cam loses connection with Alexa which will cause the disappearance of all features of this integration like voice control, creating and running routines, remote control, etc.

There are a few tricks you can do to reconnect your Wyze Camera to Alexa and you’ll learn about them in the next sections of this blog post.

How to Reconnect your Wyze camera to Alexa?

We will now guide you through the eight solutions that you can use when your Wyze camera is not working with Alexa devices including Echo Show, Echo dot, smartphone, tablet, etc.

Solution 1: Power Cycle Your Wyze Cam.

The first thing I would recommend is to power cycle your Wyze camera because this process may fix all the crashes and errors that are preventing the device from connecting to Alexa.

Here’s how to power cycle your Wyze cam:

  1. Unplug the Wyze camera from its power source.
  2. Allow 30 to 60 seconds to pass for the camera to completely discharge.
  3. Plug the camera back into the power source and allow it to reinitialize.

After power cycling your camera, try to control it using Alexa and if you notice that it still doesn’t work, move on to the next solution.

Solution 2: Reboot Alexa-enabled devices.

The second solution I suggest is to restart the Alexa-enabled device you are using to control the Wyze camera, and that could be your smartphone, tablet, Echo Show, Echo Dot, etc.

Restarting will increase the performance of the operating system and also fix any Alexa app issues and bugs you might be experiencing right now.

Solution 3: Turn On Wifi on Your Alexa-enabled devices.

Amazon’s Alexa requires a working internet connection to access all the different features it offers such as controlling your cam via your voice, running routines, modifying features, etc.

When Wi-Fi is disabled on the Alexa-enabled device you use to control your Wyze camera, issues will occur and connection between Alexa and your camera will be impossible.

So make sure that the Wifi feature is enabled on your devices like your smartphone, tablet or Echo gadgets.

Solution 4: Power Cycle & Reset Your Router.

Another tip you can try if the previous ones didn’t solve your problem is to restart your router, this method allows the router to reset and re-establish a connection to your ISP and fix many connectivity issues that Alexa and Wyze might be confronted with.

Here’s how to power cycle your router:

  1. Turn off and unplug the router from the outlet.
  2. Wait for 60 seconds.
  3. Plug in and turn on the router again.

If restarting your router didn’t work and your Wyze camera still not connecting with Alexa, reset your router as this method can fix some internet connectivity issues, from no internet connection to slow wireless connections.

Here’s how to reset your router:

  1. Make sure the router is turned on.
  2. Pick a paper clip to hold down the Reset button at the back of the router for half a minute.
  3. Release the Reset button and wait 30 seconds for the router to fully reset and power back on.

Solution 5: Update the Alexa app & the Firmware.

Updating your Alexa app is important to keep it running smoothly as it is responsible for fixing existing bugs and errors otherwise the app will decrease in performance and issues will appear.

All you have to do is to open up the Google Play Store, select your Profile at the top right, and select Manage apps and devices. Find the Alexa app and see if an update is available.

Updating the firmware of your Wyze camera and Echo devices is also important because the firmware is considered the software that allows the hardware to work and it might be the source of your issue if it’s not updated.

Solution 6: Connect Your Camera to the 2.4 GHz Channel.

Wyze cameras operate only on the 2.4Ghz frequency channel, so if you have a dual-band router, be sure to disable the 5Ghz channel so your camera can connect.

The 2.4GHz frequency provides the wifi user with a wide coverage area and is better at penetrating hard objects, but the disadvantage of this channel is that it is more susceptible to interference.

So make sure to move devices that work on the same frequency next to your cameras such as your microwaves, baby monitors and more.

Solution 7: Reset Your Wyze Cam.

A factory reset is also recommended to fix this kind of issue and reconnect your Wyze cam with Amazon Alexa but make sure to let it at the end because this process will delete all your data, settings and preferences.

Here are the instructions to follow in order to factory reset your Wyze Cam:

  1. If you have a MicroSD card inserted, remove it.
  2. With the Wyze Cam plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera.
    • For Wyze Cam v1 only: Press and hold it for 20 seconds.
  3. Wait at least 30 seconds for the unit to initiate.
    • This process can take up to 5 minutes. It’s rare, but it’s possible.
  4. The LED status light on the device will change from Solid Yellow to Blinking Yellow.
    • For Wyze Cam v3 only: The light will turn red.
  5. The device is now ready to be set up again.

Solution 8: Boost Wifi Signals.

Boosting Wifi signals is important if you notice that your camera and Alexa-enabled device aren’t getting strong signals from your router and connectivity issues are more frequent.

Weak Wifi signals are often an issue in medium and large homes, and there are many ways to fix this problem, including relocating the router, adding a Wifi range extender, or setting up a mesh network.

Final Words.

I hope the solutions mentioned in this article helped you solve your problem and reconnect your Wyze Camera to Amazon Alexa, and you can always contact Amazon customer support if you have any difficulty in fixing this problem.

Adam B