7 Solutions To Fix Ring Camera Not Recording/Working.

Ring is an Amazon-owned company that produces smart home devices and focuses more on security gadgets like cameras, doorbells, and security alarms.

Their cameras are well-known on the market like the “Spotlight Cam” & “Stick Up Cam”, these two devices provide many features to allow you to secure your home from intruders such as a 1080p HD video, motion alerts, two-way audio, works with Alexa voice assistant and more.

Problems can occur with all smart home devices, for Ring, the problem that users frequently encounter is recording issues. This article will be a real guide to help you fix Ring camera recording issues whenever they occur.

Ways to fix Ring camera recording issues.

When you own a Ring camera, you may experience recording failures repeatedly and this problem can emerge due to many reasons such as disabled motion recording, expired cloud subscription, connectivity issues, or drained battery.

Solution 1: Turn on the recording option.

When the ring camera detects motion, it automatically starts recording clips and stores these videos on the cloud for you to watch later or whenever you want.

But when the “Record Motion” is disabled, the camera cannot record footage, so you need to enable it to make your camera able to record again. Here’s how to do it:

  1. Open the Ring app.
  2. Go to your camera timeline.
  3. Tap on the gear icon in the top right corner.
  4. Toggle on the “Record Motion” feature.
  5. Then go and test your camera.

Solution 2: Renew your cloud subscription.

The Ring Camera records and stores clip only in the cloud and do not have the option to save them locally to a microSD card or USB flash drive, So when the subscription expires, the device will not be able to record.

So, check if your cloud subscription hasn’t expired yet and if it has expired you need to renew it, Ring offers three plans Basic, Plus, and Pro and they cost $3/month, $10/month, or $20/month.

Solution 3: Check the power source.

Each Ring camera has its own power source, some of them use rechargeable batteries while other models use an AC adapter which must be plugged into a wall outlet.

The camera must be powered to function properly and any power deficiency can run the device into problems including recording issues.

So, if you are using a version that works with an AC adapter, you need to make sure that the adapter is not damaged and that the wall socket is supplying a sufficient amount of electricity to your device.

And if you’re using a battery-powered model, you need to go to the Ring app and check if the batteries aren’t dead, follow these steps to check your battery percentage:

  1. Tap the three lines on the top left of the Dashboard screen.
  2. Tap Devices.
  3. Tap the camera you want to check.
  4. Tap Device Health.
  5. Check the percentage under Battery Level.

Solution 4: Check the Ring camera’s temperature.

The ambient temperature that exceeds the limits set by the Ring camera can affect the device’s performance, extremely cold weather adversely affects the lithium-ion batteries used by the camera, and extreme heat conditions and exposure to direct sunlight can cause overheating and damage internal components of your Ring camera.

Each Ring Camera has its own temperature threshold which cannot be exceeded and it varies from -5°F to 122°F (-20°C to 50°C) depending on the model you have and you must respect it otherwise your camera will be damaged and stop recording accordingly.

Solution 5: Fix connectivity issues.

Connectivity issues are one of the main reasons why your Ring camera won’t work or record, as this gadget depends on a stable internet connection to upload recorded clips to the cloud and send them to you to watch them from your smartphone or tablet.

So make sure to fix your connectivity issues using one of the following troubleshooting steps:

  • Reboot the router and power cycle the camera.
  • Improve Wifi Strength.
  • Reduce Wifi interference.
  • Connect to the 2.4GHz channel.
  • Update the router firmware.
  • Reset the router.

Note: The Ring Spotlight Cam requires a minimum upload speed of 1Mbps, but 2 Mbps is recommended for optimal performance, while the Ring Stick Up needs high-speed internet.

Solution 6: Update the firmware and the app.

Ring periodically releases new updates to provide fixes for any performance issues that may arise and improve the functionality and features of your camera.

So if you’re using your Ring Camera with an outdated update and your camera isn’t working or recording, updating your firmware might be the right solution for you.

Here’s how to check the firmware version of your camera:

You can check if your Ring device is up to date by following these steps:

  1. Open the Ring app.
  2. Click on the three lines on the top left.
  3. Select your Ring camera.
  4. Tap on Device Health.
  5. Under Device Details, find Firmware.
  6. If your firmware is up-to-date, it will say “Up to date.”
  7. If there is a number, your firmware needs to be updated (Generally the Ring app will update your cam automatically).

The Ring app also needs to be updated to avoid issues poor performance and security issues, go to the app settings on your smartphone and check if there’s any new update.

Solution 7: Reset the Ring camera.

A factory reset is also a good solution when your Ring camera isn’t working or recording and I preferred to let this troubleshooting tip as the last one because it will remove all your settings and information inside the device.

To reset the Ring camera properly read this article: “How to completely reset your Ring Security Camera”.

Conclusion.

These are all the solutions that will get your Ring Camera back to work and I always recommend contacting tech support if you are having trouble fixing the device.

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