10 Ways To Get Nest Doorbell Back Online

Nest Doorbell
Nest Doorbell

Nest doorbell is known as a high-quality product that we can rely on to keep an eye on our front door and never miss a visitor while deterring unwanted guests at the same time.

This device requires an internet connection in order to record events, send you notifications when someone rings the doorbell or there’s a suspicious event happening near your door, simply put, this gadget needs to be connected to provide you with all the features it has.

But sometimes the Nest doorbell loses internet connection and will not operate and in this article, we’re going to show you all tips and tricks you can implement to get this device back online.

Troubleshoot offline Nest doorbell.

If your Nest doorbell is offline it’s due to many things such as coverage problems, an issue in the router or the doorbell, and many more things.

In the following sections, I will give you all solutions you can try to get your gadget back online.

Make sure you have an internet connection.

When people face connectivity issues I always recommend them to start with checking their subscription if it’s not expired, then browse the internet on another device such as your computer or your phone to make sure that the problem is coming only from your doorbell.

Power cycle your router and modem.

I personally implement this solution every time one of my connected devices loses connection and it often solves the problem. Here are the steps to follow:

  1. Unplug your modem and router power cords from the outlet.
  2. Wait for 30 to 60 seconds.
  3. plug your modem and router back in.
  4. Give them both time to boot up and connect by watching the activity lights (usually 1 to 5 minutes).
  5. Then try to reconnect your doorbell.

If the live video stream appears, that means the doorbell has reconnected.

Reboot your doorbell.

If power cycling your router and modem didn’t fix it, so the issue may come from the Nest doorbell, follow the next instructions to reboot your doorbell:

Nest Doorbell (battery).

  1. Locate the reset pinhole on the back of the doorbell.
  2. Pick a paperclip or a needle and open it.
  3. Press and hold for 5 seconds.
  4. Your doorbell will restart, and the status light will be steady, solid white.

Nest Doorbell (wired).

  1. unplug the power adapter from the electrical outlet.
  2. Wait 10 seconds.
  3. Plug the power adapter back into an outlet. Your doorbell will restart.

Reset your router and modem.

If the previous solutions didn’t works go and reset your router, resetting your router can get your doorbell back online, and here’s how to do it:

Reset your router.

  1. Keep your router plugged in.
  2. Find your router’s reset button.
  3. Use a paperclip to hold down the reset button for 30 seconds.
  4. Release the button.
  5. Wait for the router to power back on.

Reset your modem.

  1. Keep your modem plugged in.
  2. Find the modem’s Reset button.
  3. Press and hold the button with a paperclip.
  4. Release the button when the modem lights start to flicker.
  5. Wait for the Internet light to turn green.

Move the router closer to the doorbell.

If it is located so far from the router and it doesn’t get the Wifi signal you can move the router and locate it in an area where it can spread a stable signal to your device.

Reset the Nest doorbell.

Resetting your doorbell can also be a solution for your connectivity issues. Here is the way to reset your Nest doorbell:

Nest doorbell (battery).

  1. Locate the reset pinhole on the back of the doorbell.
  2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
    .At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    .At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation
  3. Release the button. Your doorbell will restore to its factory settings.
  4. After the factory reset, your doorbell will appear as “Offline” in the app until you remove it.
  5. To remove it from the app, open the app, then tap Settings > Remove device > Confirm.

Nest doorbell (wired).

  1. Remove the Nest Doorbell from its mounting plate using a needle, small paperclip, or a safety pin.
  2. Hold and Press the needle or paperclip into the hole located on the bottom of the Nest doorbell for 10 seconds.
  3. At the same time, hold down the big doorbell button on the front.
  4. Your doorbell will chime and its light ring will start spinning blue, then flash yellow, and then all the lights will turn
    off. Release the two buttons.
  5. The factory reset is complete when your camera chimes and the light ring starts slowly pulsing blue.
  6. After the factory reset, your doorbell will appear as “Offline” in the app until you remove it.
  7. To remove it from the app: open the app, then tap Settings > Remove device > Confirm.

A factory reset will erase all your personal information, setting preferences, and passwords from the device. Also, your recorded events will be deleted so make sure to download them on your computer or smartphone before resetting your doorbell.

Solve the coverage issue.

If it’s impossible to make your router closer to the doorbell or your house is big and you’re dealing with coverage issues.

You can set up a mesh network such as “Google mesh” or “TP-link Deco“, or add a “NetGear” extender to extend the Wifi signal and let it reach all your connected gadgets inside your house.

Connect to 2.4Ghz.

Nest Doorbell Wired (2nd gen) and Nest Doorbell Battery (2nd gen) don’t support 5Ghz and work only with 2.4Ghz, so make sure to switch your router to this frequency when setting up your device.

Nest Hello Doorbell (original) supports the 5Ghz frequency but only in the United States.

Note: A wireless transmission at 2.4 GHz provides internet to a larger area but sacrifices the fast internet speed, while 5 GHz provides faster speeds but restricts itself to a smaller area.

Check the bandwidth and Wifi interference.

Disconnect other devices from your network and check if the doorbell is back online, if it is the case that means you don’t have sufficient bandwidth to run this device and you need to upgrade your internet plan.

Turn off the other devices that operate on the same frequency as your doorbells such as baby monitors, microwaves, Bluetooth devices, and wireless video equipment.

If your camera back to work after turning off these devices that means you have an interference problem, so try to move these gadgets to another place and don’t use them next to your doorbell.

Check if your Nest doorbell is upgraded.

Nest releases new updates to their firmware including their doorbells in order to fix the bugs for better security and efficiency. so if the firmware is not updated your device may lose internet connection.

Here are the steps to do in order to check which version your doorbell:

Nest app.

  1. Open the Nest app on your mobile or tablet.
  2. On the home screen, tap your Nest doorbell.
  3. Tap on the settings icon.
  4. Select Technical Info.
  5. The current version will appear next to “Software.”

Home app.

  1. Open the Home app on your mobile or tablet.
  2. On the home screen, tap your Nest doorbell.
  3. Tap Settings.
  4. Choose “Device information”.
  5. The software version will appear under “Technical information”.

As long as your Nest doorbell has an internet connection, it will automatically update itself.

The device will be managed and controlled from the “Home app” and “Nest app” and these apps need also to be updated to avoid connectivity issues.

Final Words.

These are all the tips you can try to get your Nest doorbell back online. If that doesn’t work for you, you can contact customer service on their website or call your ISP.

Adam B