YI Camera is known for its smart functionalities that help you secure your home from invaders and let you keep an eye on your home while you’re away. I am talking about features like cloud storage, motion and sound detection, smart AI detection, remote control, voice assistant integration, and so on.
These features mentioned above depend on the presence of a stable Wifi connection, and users often report that the YI camera keeps going offline or it won’t connect to Wifi, causing it to lose all its smart features.
In the next chapters, I will explain in detail the solutions that you can implement whenever your YI camera disconnects.
Solutions to get your YI camera back online.
There are many tricks to try when your YI camera keeps going offline, such as restarting or resetting your camera and router, moving router location, adding an extender, reducing interference, device update, etc.
Solution 1: Power cycle your router & camera.
Power cycling your router will help it re-select the least crowded channel for each frequency and provide a stable connection to each device, while power cycling the YI camera will help it recover from an unresponsive state (crash or hang situation).
All you need to do is disconnect the router & cam from their power source, and wait for 30 to 60 seconds (This waiting window is for the power in your device’s power capacitors to discharge and every bit of memory cleared, then plug your device and turn them on again.
Solution 2: Update your app and device firmware.
Updating your firmware is essential to keep your YI camera running smoothly and avoid many potential issues including security attacks, low performance, and of course connectivity issues.
When the camera is connected to the App, it will automatically check for firmware upgrade, but you can see the firmware version of the camera and lens in the “Firmware Information” tab from the Menu to make sure that you are running on the last version.
Updating your YI Home app is also important as it can be the source of connectivity problems and you can follow the next steps to upgrade your app:
- Search for the YI Home app on Google Play or App Store (depending on your device).
- Tap on the app in the search results.
- Then tap on the Update button at the top of the page to download the latest version of the YI Home App.
Solution 3: Connect to 2.4 GHz and lower interference.
YI cameras cannot work on a 5GHz channel and must connect to a 2.4GHz frequency. All routers have a 2.4GHz network available so if you are currently on a 5GHz channel, you will need to adjust your settings to connect your camera.
Interference can also lead your YI cam to connectivity issues and it can be caused by other wireless networks, other 2.4 GHz frequency devices, and high voltage devices that generate electromagnetic interference (Bluetooth devices, Cordless phones, Microwaves, Monitors and TVs, etc).
Solution 4: Change the USB cable.
YI cameras are connected to a power adapter via a USB cable and when the USB cable is faulty or damaged, it does not transfer enough power to the camera to operate which may cause frequent connectivity problems.
Examine the point at which the USB connector attaches to the cable to make sure it isn’t cracked, If the cable is physically damaged, replace it.
Solution 5: Extend Wifi signals.
Letting your Wifi signals reach every corner of your house will help connected devices including your YI cam get a stable Wifi connection and lower connectivity breakdown.
A wireless range extender can perfectly expand your home WiFi network to give you better coverage and improved connectivity.
A mesh network is recommended to cover homes of 3,000 square feet or larger with a lot of dead zones and rooms that are far from your main router, smaller homes with obstacles like metal-framed walls or metal-and-glass doors can also benefit from a mesh network.
Solution 6: Reset your camera and router.
A factory reset erases all of the information on an electronic device and restores the software to its original state (when it was in the factory).
So when you have tried all the previous solutions and you find that none of them work with you then reset your YI camera then check if it is online again if not then reset your router.
Here’s how to reset the YI camera 1st generation:
- Hold down the reset button.
- Wait until the yellow light switches on.
- Wait until you hear “Reset is successful”.
And here’s how to reset the YI camera 2nd generation:
- Remove the back cover.
- Hold down the reset button.
- Then you’ll hear “Reset is successful”.
Solution 7: Contact customer support.
The last thing you can do when all the previous solutions haven’t solved your problem (which is something rare) is to contact YI customer support, they can give you additional information if the problem is currently global on all of their products or just in the hardware of your device.
So, I hope I have helped you fix your connectivity issues and get your gadget back online. If you have additional questions regarding the YI camera, you can visit other blog posts on our website.
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