Eufy cameras are known for their powerful batteries which have a lifespan of 4, 6 and 12 months depending on the model you have and once these batteries run out they give you the possibility to recharge them in a few hours.
All you have to do to charge your Eufy camera is remove the device from the wall and plug it into the HomeBase using a USB cable (a red light will appear on the front of the camera telling you that the device is charging and turn off when it charged).
Sometimes when people place their camera to charge, the red LED light does not appear and when they access the mobile app, they see that the battery indicator is not moving, which means the Eufy camera is not charging.
Reasons why your Eufy camera is not charging, and how to fix it?
As discussed earlier, the process of charging your Eufy camera is easy to do, but the device may not charge due to many reasons such as a damaged USB cable, faulty plug, bad adapter AC power, or the camera’s ambient temperature is too high or too low, a problem in your batteries or HomeBase.
The next sections of this article will lead you through the troubleshooting steps to identify the cause of your issue and how to fix it.
Step 1: Check the USB cable.
The USB cable is primarily responsible for transferring power from the HomeBase or AC adapter to the camera and sometimes it can be the root cause of this problem.
Check if your USB cable is cracked or if the ends of your cable look dirty or rusty as this will likely mean that your cable will not work.
The cable looks great and shows no signs of damage, but for some reason it’s not transferring power to the camera, so try using a different cable to make sure that’s not the cause of the problem.
Step 2: Check the power outlet.
The outlet that you’re using may not provide a sufficient amount of power to your HomeBase or AC adapter which may lead to charging issues, so try to plug your device into another outlet and see if it’s back to charge.
There are some signs that indicate that your power outlet is faulty such as burn marks or melting, cracks and chips, the outlet feeling hot to the touch, or when you smell smoke or see a spark.
You can use a multimeter to measure the voltage (a properly functioning outlet will read 110-120 volts), if there is no reading, hire an electrician to inspect your wiring as damaged or old wires cannot carry electricity properly.
Step 3: Fix the HomeBase.
The manufacturer recommends to its users to charge the Eufy camera with the HomeBase using the USB charging port with Anker Power IQ Technology, charging with the Homebase from 0 to 100 may take about 4 hours to complete.
Even though the HomeBase is the best way to charge your camera, an internal issue can stop the charging process, power cycling can help it recover from an unresponsive state of its critical functionality.
Here’s how to power cycle the Eufy HomeBase:
- Unplug the HomeBase from the wall outlet.
- Wait for 60 seconds.
- Plug the device back in.
Step 4: Check the camera’s ambient temperature.
When charging at a high temperature the battery’s cycle life is adversely affected, the heat causes false-positive showing batteries as fully charged when in reality, they are often far below capacity.
Also charging the Eufy cam in an environment below 0°C will affect it, so make sure that the temperature is between 0℃(32℉) – 45℃(113℉) while charging.
Step 5: Check the AC adapter.
As we mentioned before the Eufy camera is charged through the HomeBase but it can also be charged with an AC adapter a 5V/2A or 9V/2A charger can be used the difference between them is the second one (9V/2A) can charge the camera in a less time than the first one (5V/2A).
Ces adaptateurs secteur peuvent être endommagés avec le temps en raison d’une mauvaise manipulation, d’une surtension élevée, etc. So I recommend try another AC adapter and see if the Eufy camera is charging again.
Step 6: The battery or Hardware is damaged.
If all of the previous troubleshooting tips failed to get your camera to charge, the problem may be with your camera hardware or the battery inside is faulty.
In this case, you should contact your Eufy customer support and they can tell you what to do (you may send the device to them for repair or they will replace the camera if it is under warranty).
Even though many owners face frequent charging issues, the Eufy camera is still a good device and has a lot to offer. You can always back to this article when you face this problem.
I recommend you to visit this article to learn more about the Eufy battery and how to extend its life span: “6 ways to extend Eufy battery life”.