The Ecobee thermostat is a device that allows you to manage your HVAC system intelligently and saves you up to 26% per year on heating and cooling costs.
This gadget has many features to offer such as remote control, the ability to schedule the temperature to suit your schedule, get reminders and alerts regarding your HVAC system, this device can also be controlled by all major voice assistants like Alexa, Google Assistant, and Siri.
One of the big advantages of the Ecobee thermostat is its compatibility with Apple HomeKit which is not available with all brands, including Amazon or Google Nest.
Many users have reported that sometimes this thermostat does not connect to HomeKit, which I consider to be a normal thing that can happen with any other connected device.
Tips to fix Ecobee Thermostat not responding to HomeKit.
An Ecobee thermostat not connecting to HomeKit has nothing to do with its quality, but the problem could be caused by interference issues, outdated firmware, weak WiFi signals, wrong frequency channel, or maybe hardware problems.
So let’s see what we can do to solve this problem and get our device connected again.
Method 1: Power cycle your devices.
A power cycle can fix many bugs that decrease a gadget’s performance, including connectivity issues and more, and this process is easy to do and I recommend doing it with any devices that may be contributing to the problem you are currently facing.
Start with power cycling your Ecobee thermostat by turning off the switch on the circuit breaker, wait for a few minutes then turn it back on.
Then go and do the same thing with your router but not through the circuit breaker you can power cycle it simply by unplugging the adapter from the outlet, waiting for 30 seconds, and then plugging it back in.
Finally, reboot your smartphone by pressing the power button until you see the “Options” menu, select the Power off option to turn off the mobile, wait for a few seconds then turn it back on.
Method 2: Check your internet connection.
If restarting your devices did not have an effect on solving this problem, go check your internet subscription if it has expired because its presence is mandatory for the HomeKit and the Ecobee Thermostat to connect together.
Method 3: Connect to 2.4Ghz and reduce interference.
If you are connecting with an ecobee3, ecobee3 lite, or an ecobee4 and you have a dual-band router, make sure to connect the 2.4Ghz channel rather than 5Ghz, this criteria is not applicable if you own the SmartThermostat with voice control as this model is dual-band compatible.
Also, make sure to reduce interference that occurs when unwanted radio frequency signals disrupt the use of your gadget, interference may cause the connection disruption between the HomeKit device and the Ecobee thermostat.
You can reduce interference by turning off all unused devices that may interfere with your thermostat and router signals such as radio, cordless telephone, baby monitor, Talkie-walkies, and more.
Method 4: Make sure that the Wifi connection is On.
Ensure that the Wifi connection is turned on in your iPhone or iPad or where the HomeKit app is installed and it’s connected to the same network as your thermostat when connecting them together.
Method 5: Update the firmware.
Regular firmware updates will reduce the need for costly repairs or bug fixes. After the firmware update, all peripherals of the device will work better together, eliminating lags and thus improving overall performance including a better connection with all other gadgets.
Ecobee thermostats will update automatically, provided they are connected to Wi-Fi. When a firmware version is ready for the public, it will be gradually rolled out over a period of time to your device.
You can find the firmware version of your Ecobee thermostat by going to MAIN MENU > ABOUT, through the thermostat interface.
Method 6: Boost Wifi signals.
Having good and stable Wifi signals reaching all your smart devices will make it easier to connect and exchange data and reduce interference and connection issues between the HomeKit app and your thermostat.
To check the status of your Ecobee’s Wi-Fi connection, go to MAIN MENU > ABOUT > WI-FI on your thermostat, Ensure that your Ecobee is connected to your router and Ecobee’s servers and that the signal strength is at least 75%.
There are more than one ways to boost or increase your Wifi signal to let it reach the thermostat including changing the router placement by finding the sweet spot on your house, or you can add an extender or set up a mesh network to increase the signals.
Method 7: Reset the router.
Resetting your router will completely wipe any configurations you’ve saved and restore your router to its factory default settings, which means you’ll have to set up your password, network name (SSID), and more all over again.
A router reset may stop causes that are contributing to connection issues between the HomeKit and your Ecobee thermostat and get them to operate again while improving connection speed and improve overall performance.
Here’s how to reset a router:
- Ensure your router is On.
- Find your router’s reset button.
- Use a paperclip or a needle to hold down the reset button for 30 seconds.
- Release the button.
- Wait for the router to power back on.
Method 8: Hardware issues.
The last solution with us is to hire a professional to check for any hardware damage in the thermostat or to contact the technical support team to check if the problem is really with the hardware or if the problem is somewhere else.
You can try the tips provided in this article whenever your Ecobee thermostat is not connecting to your HomeKit, and you can also read other articles on our website related to this device.