9 Ways To Reconnect Eufy HomeBase To Wifi.

Eufy HomeBase
Eufy HomeBase

Eufy is a brand owned by Anker a Chinese electronics company, it provides high-quality appliances designed to increase safety and security inside your homes such as smart cameras, alarm systems, doorbells, and much more.

Many of their products come with a HomeBase that serves for a lot of things like storing recorded video, extending the Wifi signals to reach Eufy gadgets, it also has a speaker that acts as a chime for the doorbell or as an alarm siren.

The HomeBase is mandatory for some Eufy devices without it these gadgets will not be able to work properly, so some users may face some issues when the HomeBase goes offline and this is our topic in this article.

How to fix the HomeBase connectivity issues?

In the following sections of this article we’re going to explore all tips you can implement in order to reconnect your HomeBase to your router and get it back to work again.

Check your internet connection:

Before doing anything make sure that you’re internet subscription hasn’t expired yet.

After checking your subscription go and do a web search on your mobile or tablet and check if the internet is working and the problem is coming only from your Eufy HomeBase.

Power cycle your HomeBase:

After checking your internet connection go and power cycle the HomeBase it may be a good solution as it can reconnect your device to the router and get it back to work. To do that:

  1. Unplug the AC power adapter.
  2. Press the little round button at the backside of the HomeBase short and once.
  3. Wait about 30 to 60 seconds.
  4. Then plug in the AC power adapter again and turn on your HomeBase.

Power cycle your router:

Router

If power cycling your HomeBase didn’t fix the problem try to power cycle your modem or router it’s a good solution to try, I do it many times in my home when I face connectivity issues.

  1. Unplug the Router.
  2. Wait at least 30 seconds.
  3. Then plugging it again.

Reset the HomeBase:

Resetting your HomeBase will erase all your data from the device, for example, you’ll need to enter your personal info and network password another time.

This step is recommended by specialists and it may handle the connectivity problem, all you have to do is to follow the next instructions:

  1. Pick a paperclip.
  2. Make sure your HomeBase is plugged into power and ethernet.
  3. Open the paperclip to hold down the pinhole button at the back of the device.
  4. Hold down this button until you hear “HomeBase is resetting”.

Check your ethernet cable:

To connect the HomeBase to your router you have to link them with an ethernet cable and sometimes this cable is the core of the problem, so replacing it may solve the issue.

Reset the home router:

Resetting your router can fix certain Internet connectivity problems, improve the internet speed, and give a stronger connection to your Homebase.

Many companies recommend to users to reset their router at least every couple of months, follow the next instructions to reset it:

  1. Pick a paperclip.
  2. Open the paperclip to hold down the reset button at the back of your router.
  3. Wait for 30 seconds then release the button.

Put in mind that resetting a router will lead you to lose your current network settings such as username and password, so make sure to update the changes in your HomeBase too.

Connect to 2.4Ghz:

Eufy appliances work on the 2.4Ghz channel, so if you’re using a router that uses both (5Ghz and 2.4Ghz) which is the case for most new routers you need to deactivate the 5Ghz while setting up your HomeBase and activate it after.

Check if your HomeBase firmware is upgraded:

Firmware is a software permanently installed on the device and it’s an essential piece to make the gadgets works.

Sometimes Eufy launches new updates to their devices including the HomeBase in order to fix the bugs for better security and make their gadgets work better.

So if the firmware is not updated you may face some problems with the connection.

You can check the firmware version on the app:

  1. Slide the side menu.
  2. Go to “My Devices”.
  3. Select the Device.
  4. Tap on Devices Settings.
  5. About Device.
  6. System Version.

Updating the Eufy app is also important to keep your HomeBase running smoothly.

Check the distance between the router and the HomeBase:

This HomeBase needs to be connected to a router via an Ethernet cable during the setup proccess but after setup you can switch to a wireless connection.

In case you’re using the wireless option make sure that the router is not so far from the device if your house is big you can add an extender like “NETGEAR” or set up a mesh network as “Google mesh“, also try to switch off all unused appliances that may interfere with the HomeBase channel.

Conclusion.

So, we have explored all the tips that you can implement in order to fix the Eufy HomeBase connectivity issue, in case these steps do not work for you or you are having trouble reconnecting the device, you can contact the customer support on their website.

Adam B

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