Many people have chosen the Ecobee Thermostat to manage their HVAC system and adjust the temperature of their home during different seasons of the year.
This device can maintain your home’s energy efficiency and comfort even during times of unusually high or low humidity.
I’m not going to talk more about the features of this gadget as it’s not our main topic, but in short, this device is great.
What I’m going to talk about in this post is the solution that many Ecobee users are looking for, which is how to fix the thermostat when it’s not heating.
So keep reading to get the solutions.
How To Fix Ecobee Thermostat Not Heating?
There are many reasons that can prevent your thermostat from heating such as wiring issues, internal software or hardware issues, and configuration issues.
In the following sections, you will find 8 methods that will help you repair your Ecobee thermostat and solve your heating problem.
Method 1: Check The Temperature Set.
The first thing you need to do is go to the mobile app or the thermostat screen and make sure you have set the temperature for heating purposes.
I also recommend testing the accuracy of the temperature by checking the ambient temperature using a thermometer.
If your thermometer readings are fewer degrees apart, then the temperature is relatively accurate.
if you find a big difference (above 2°C) it means your device needs troubleshooting, here’s an article that shows you how to fix that: “8 Ways To Fix Ecobee Thermostat Showing Wrong Temperature”.
Method 2: Power Cycle Your Ecobee Thermostat.
The second tip I suggest is to restart your thermostat, this method is very common when people have problems with their electronics and I highly recommend it.
This troubleshooting tip can help you fix temporary bugs and software errors that are preventing your thermostat from working properly.
Here’s how to power cycle your Ecobee:
- Locate the breaker that powers your HVAC system and turn it off.
- Wait 30 seconds.
- Then turn the breaker back on.
Method 3: Make Sure The Furnace Is ON.
If restarting your thermostat didn’t have any effect and your device is still not heating, then I suggest that you check if your furnace is ON as it’s the source of heat.
Sometimes, even when you find that the switch is on, the furnace doesn’t work, in this case, reset the furnace by turning it off and on from the circuit breaker panel.
Method 4: Keep Your Thermostat Away From Heat.
Your Ecobee thermostat determines the current temperature in your home from the information it gets from its sensors (whether integrated or separate sensors).
Based on this temperature estimate, the thermostat will run the heater at a specific temperature to keep your home comfortable and energy efficient.
If these sensors are exposed to heat sources such as sunlight, kitchen appliances, and air vents, your sensors will read a higher temperature.
As a result, the thermostat will run your heater at a lower temperature, which may make your home feel cooler.
So make sure to place your thermostat or sensors away from heat sources to avoid this kind of issue.
Method 5: Update Your Device and its app.
Updating your thermostat’s firmware is crucial to keep it running smoothly and to remove any errors that existed during previous updates.
Make sure to update your device if it’s running on an outdated firmware version as this may be the root cause of the issue.
Ecobee devices will update themselves automatically when a firmware version is ready for the public, it may experience issues only when not connected.
If you notice connectivity issues then here’s an article that can help you: “9 Ways To Fix Ecobee Thermostat Not Connecting To Wifi”.
Note: Also, make sure to update the Ecobee app to avoid issues that may arise due to app errors.
Method 6: Check Your Wiring.
Another cause that leads to heating issues is wiring, the wires need to be inserted properly in the thermostat in order to work properly.
Improper installation of the wires leads to electric shock, damage to the thermostat unit, the electrical system, or even the AC/furnace unit itself.
Here is a comprehensive “guide” that shows you how to set up wires properly (Make sure to switch off the circuit breaker during wires installation).
Here are the instructions to follow in order to check if your wires are inserted properly:
- Turn off power to your thermostat and HVAC system at the circuit breaker to avoid electrical shock.
- Remove the Ecobee thermostat from the wall.
- Check that your wiring connections match the directions in the installation guide.
- Make sure that each wire is well connected. To be sure, you can remove and reconnect each wire.
- You may need to re-strip and straighten the wire ends so that they can be fully inserted into the Ecobee connectors.
Method 7: Reset The Thermostat.
If all previous solutions didn’t solve your issue and your Ecobee thermostat is still not working, so I recommend resetting it.
A factory reset will remove all data, settings and preferences from the device, which may be annoying, but it can resolve internal errors that are causing issues with the device.
Here are the steps to follow in order to reset your Ecobee thermostat:
- From the Home screen, press Menu.
- Then select Settings.
- Go to Reset.
- Choose Reset All Settings then confirm your selection by pressing Yes.
- Then the device will be reset to factory settings.
Method 8: Call Your HVAC Repair Worker.
The last solution to mention in this article is to call the repairman to check if the problem is with your furnace, thermostat or your wires.
The repairman can also check the damaged parts and help you replace them.
If the repairman detects a problem with your thermostat and it’s still under warranty (3 years), you can contact Ecobee customer support so they can fix it for you.
That’s all I have for you. I hope the above mentioned tips and solutions were helpful to you.
I invite you to read more articles about the Ecobee Smart Thermostat in the thermostat category of this website.