The Echo Dot is a smart speaker made by Amazon and it is probably their best-selling gadget, it is used to control smart home devices and also as a Bluetooth speaker for your mobile or PC and more.
The Echo Dot has speakers to play sound and it uses a voice assistant called Alexa to respond to your commands, the problem is that sometimes users don’t hear sound when they give a command to this device or when playing an audio file.
First of all, you should know that you are not the only one facing this problem and it does not mean that the Echo Dot is a poor quality product, so don’t worry, there are many solutions to solve it and this article will show you how.
Solutions To Fix Echo Dot Not Playing Sound.
Let me tell you that there are many tricks to fix the Echo Dot sound problem and the solution depends on your root cause, so I recommend you try all the methods provided in the following chapters to find the one that suits you.
One: Increase The Volume Level.
Maybe the problem is not bigger as you think and your Echo Dot is playing sound and Alexa is responding perfectly to your commands the reason why you’re not hearing it is that the volume on your speaker is too low.
So all you need to do is to increase the volume of Echo devices with your voice by saying “Alexa, set the volume to [1-10]”, or by touch using either the “+” volume button on the device or in the Alexa app.
Here’s how to increase the volume on the Alexa app:
- Go to the Alexa app.
- Tap the Menu icon in the top left corner of the screen.
- Then Tap on Settings.
- Click on Device Settings and tap on the Echo device you want to modify.
- Adjust the audio slider to change the volume (increase the volume).
Two: Disable the Do Not Disturb Mode.
Another thing that can cause the Echo Dot sound problem is an activated Do Not Disturb mode, this setting allows you to block all incoming notifications, announcements and incoming calls.
so you will never hear a word from your Alexa voice assistant when someone presses the doorbell or a camera detects movement or any other kind of notification you can imagine.
Here are the steps to follow in order to deactivate the Do Not Disturb Mode:
- Launch the Alexa app.
- Open Devices.
- Select Echo & Alexa.
- Select your device.
- Select Do Not Disturb.
- Turn Do Not Disturb off.
Three: Disable The Brief Mode
Alexa has a Brief Mode which silences many interactions, when this mode is enabled Alexa will take care of the task you are commanding and will not always say “OK”, Brief Mode is suitable for those who are frustrated with responses from Alexa, and it makes the assistant more efficient.
If you don’t hear the Alexa response voice coming from the Echo Dot when you trigger a command like turning on the lights or locking the door, it could be due to Brief Mode being activated.
Follow these steps to deactivate the Brief Mode:
- Open the Alexa app.
- Open More and select Settings.
- Select Voice Responses.
- Turn Brief Mode off.
Four: Power Cycle The Echo Dot.
The longer the Echo Dot runs, the more likely an error or bug is to occur in its many processes, leading to a memory leak or corrupted data transmission over the network or system crash.
Power cycling terminates each process and returns the smart speaker to a stable state, this process is recommended when no sound is coming from your Echo device.
All you need to do is to unplug the gadget from the wall outlet, wait for 30 seconds to allow the power capacitor to discharge and every bit of memory cleared, then plug the device back into the outlet.
Five: Reduce Wifi & Bluetooth Interference.
The Echo Dot can connect to your PC and mobile via Bluetooth to be used as a Bluetooth speaker, and it connects to Wifi in order to allow you to control smart home devices and get information like weather forecasts, the latest news, or any information from the web.
So any interference with Wifi and Bluetooth waves may cause the Echo Dot to stop working and not respond to your commands or play any sound.
Make sure to reduce interference by increasing Wifi signals through a Wifi booster or extender, and turn off unused devices that may interfere with Echo Dot signals like baby monitors, microwaves, walkie-talkies, etc.
Six: Check Your Internet Connection.
An internet connection must be present at all times for the Echo Dot to work properly or it will not respond to any of your commands and play audio files like audiobooks, So ensure that your subscription hasn’t expired yet and your gadget is getting it constantly.
If you’re facing connectivity issues you can fix them by resetting the router as this process will allow it to re-select the least crowded channel for each frequency, which means a stronger connection to your Echo device.
Note: When you use the Echo Dot as a Bluetooth speaker to stream audio files from your computer, mobile phone, or TV, no internet connection is required.
Seven: Reset The Echo Dot.
A factory reset can be a solution if all previous solutions did not fix the Echo Dot sound issue, this process will erase all personal information stored in it and the device will return to its original settings.
To reset Echo Dot (2nd Generation):
- Press and hold the Microphone off and Volume down buttons.
- Wait for 20 seconds until the light ring turns orange.
To reset Echo Dot (3rd or 4th Generation):
- Hold down the Action button for 25 seconds.
- The light ring will pulse orange, then turn off.
- Wait for the light ring to turn back on and turn blue.
- The light ring then turns orange again and the device enters the setup mode.
Finally, I would like to say that all of the previous solutions provided to fix your Echo Dot sound problem are easy to implement and one of them will work for you, but if they don’t then you can contact the technical support as the issue may come from the hardware.