August produces smart locks that can add a lot of security to your house due to their intelligent features like remote control, seeing the activity feed and receiving alerts, also voice control from Alexa, Google Assistant and Apple HomeKit.
August offers locks that connect directly to a Wifi network, and other models that need a bridge to get the connection needed to work an example of this is the “August – 3rd Generation”.
Sometimes these August locks lose internet connection due to many reasons such as radio interference, the firmware is not updated, weak Wifi signals, wrong frequency channel, the router needs a break, or an issue in the device hardware.
How to fix August Smart Lock that keeps losing connection?
There are many solutions you can try when your August lock keeps disconnecting from Wifi, and we’ll show you many of them in this article to get it back to work without relying on anyone else to do it.
Solution 1: Connect to the right frequency.
August locks only work with 2.4Ghz and doesn’t like it if you have 5Ghz running with the same SSID as 2.4Ghz which may happen if you have a dual-band router, so make sure to switch to the 2.4Ghz from the router settings when connecting the device.
When the lock connects to the router successfully, you can turn on the 5GHz channel again as it will be possible to coexist and work with 5GHz by sharing the same SSID.
Solution 2: Reduce radio interference.
When you use too many devices that work on the 2.4Ghz frequency next to your August Lock you can say hello to radio interference and connectivity issues.
These unwanted signals are typically transmitted by other electronic devices that use the same radio waves as a WiFi network such as your microwave, wireless speakers, baby monitors, walkie-talkies, and more.
With radio interference the August lock becomes unable to transmit data, reducing its throughput and causing delays and performance degradation.
So make sure to turn off all these gadgets that are causing interference with your lock in order to get it back to work.
Solution 3: Reboot your router.
This is the process of rebooting your router by disconnecting it from its power source, waiting 15 seconds, and then plugging back in. It is recommended by experts each time you encounter connectivity issues with your devices.
When power cycling your router you’ll help the internet service provider not lose track of your connection and as a result, maintain a reliable internet connection.
Solution 4: Update the firmware.
A firmware is a software program integrated into hardware, which contributes to its proper functioning and which allows it to evolve (via the installation of updates) without the need to replace this hardware or review its design.
When the firmware is not updated, connectivity issues can occur alongside many other issues like slow response time, security bugs, etc.
The August app also needs to be updated to avoid all issues and get a reliable connection from your Wifi.
You can read more about how the lock firmware is updated in this article.
Solution 5: Reset the August lock.
If all previous solutions didn’t work with you, go and reset the lock but put in mind that a factory reset erases all guest and owner data from your device, restoring it back to its original settings. It also removes the lock from any owner or guest keychains that it is affiliated with.
The Resetting process is considered a good troubleshooting solution when you’re facing connectivity issues.
Here’s how to reset it:
- Launch the August App and go to the lock circle screen (the screen that shows you whether your door is locked or unlocked).
- Tap on the gear setting icon.
- Choose the lock you want to reset.
- Scroll down to factory reset.
- Click on “Reset Lock”.
Solution 6: Reset the router.
Resetting the router can also fix the problem, this troubleshooting solution will get back the router to its factory settings and all of the customized settings of the router (Wifi name (SSID), wireless security, etc.) will be deleted.
Follow these instructions to reset the router:
- Pick a needle or a paper clip
- Hold down the reset button at the back of your router with this needle or paper clip.
- Wait for 30 seconds then release the button.
Note: If you changed the password when resetting the router make sure to update it on your connected devices including the August lock.
Solution 7: Reboot the August Bridge.
If you’re using an August lock that relies on a bridge to get the Wifi connection, rebooting this bridge may fix the issue, and here’s how to do it:
- Unplug the device from the outlet.
- Plug the Bridge back into the outlet
- Hold the reset button for 5 seconds, and release.
- The Connect LED indicator should display: No Light (a few seconds) → Connect is now pulsating green slowly.
Note: If the issue is not fixed try the reboot steps a second time, but hold the button down for 7 seconds.
Solution 8: Boost Wifi signals.
If you notice that the weak signals are the reason that causes connectivity issues move the router to a place where it can spread reliable signals to the lock (August Connect within 10–15 feet of your August Smart Lock for best performance).
You can add an extender or set up a mesh network to let the signals reach all connected devices inside your house including your august lock.
Solution 9: Contact customer support.
When all previous solutions didn’t fix the problem and your August Lock is still offline you can go and contact the August customer support for further assistance on their website or through this number (844-284-8781). If the issue is coming from the hardware they can replace the lock if it’s under warranty.
Solution 10: You need a new router.
The last solution is to replace the old router with a new one, when you tried all the tips cited in this article and nothing works or it works for a few hours and the issue occurs another time, so the problem may come from your router.
An old router may work for a while after a reset but in the long term, a lot of connectivity problems will occur.