7 Tips To Fix Arlo Doorbell Chime Issues.

Arlo doorbell
Arlo doorbell

Arlo video doorbell is a great gadget as it allows you to keep an eye on your front door while you’re away and know when your kids are coming home, view your delivery packages and talk with visitors remotely from the app on your smartphone or tablet.

The Arlo doorbell offers an HD built-in camera with a night vision to see clearly when the light is off, this doorbell gives you a 180° viewing angle which is considered so helpful to see your deliveries, it can also send you notifications when it detects motions even if the person doesn’t ring the doorbell.

Many Arlo users may face a situation where their doorbell will not chime and that can be due to many things such as problems in the settings, incompatible temperature with the environment, incorrect wiring between the Power Kit and your existing chime, or the doorbell being powered down.

Don’t worry I’m going to explain all that in this article and show you how to get your chime back to work again.

Troubleshoot Arlo doorbell chime.

So in order to get alerted when someone rings your Arlo doorbell, you need to fix the chime function and in the following sections, you’ll find all the tips that you can implement in order to solve this issue.

Change the “Traditional Chime” settings.

If the “Traditional Chime” is set to “None” in the Arlo app the chime will not work so make sure to switch this option to “Mechanical” or “Digital” depending on the chime you have. and here’s how to do it:

  1. Open the Arlo app or log in to your account at this website.
  2. Tap “Settings”, then select “My Devices”.
  3. Choose your Arlo doorbell.
  4. Then select “Traditional Chime”.
  5. Select “Mechanical” or “Digital”.

Note: Make sure to connect the Arlo doorbell and Power Kit to the correct configuration before changing the chime settings in the Arlo app.

Disable the Silent Mode.

The Silent Mode will disable the Arlo Chime melodies and traditional chime rings on your Arlo doorbells so follow the instructions below to disable this mode:

  1. Go to the Arlo app or log in to your Arlo account at this website.
  2. Tap Settings.
  3. Select My Devices.
  4. Select your Arlo Doorbell.
  5. Then Tap “Silent Mode”.
  6. Move the “Silent Mode” slider to disable it.

Reset the Arlo Chime.

Reset is most likely one of the first troubleshooting steps when it comes to any issue, and it can get your chime back to work, and here’s how to reset it:

  1. Plug your Arlo Chime or Chime 2 into a wall outlet.
  2. Press and hold the Sync button on the side of your Arlo Chime or Chime 2 for 10 seconds, until the LED starts flashing.
  3. The LED flashes white when the reset process begins. Let go of the sync button when the LED starts flashing.

Important: Resetting the Arlo chime will return it to default settings and disable the device, so you need to follow the in-app setup process to use your chime after a reset.

Doorbell temperature is too low or too high.

According to Arlo, their doorbell has a specified operating range of -20 ° C to 45 ° C (-4 ° to 113 ° F), so if you live in an area where the temperature is higher or lower than that your doorbell may not work and your chime too.

The Arlo app will tell you if the doorbell temperature is unbalanced, and it will turn off until it gets back to the recommended range.

The Arlo doorbell is powered down.

When there’s no power inside the doorbell the chime will never work even if the visitor rings it one hundred times, and this can happen in the wired models when the power goes down inside your house.

Make sure that the voltage is between 16-24V AC because the wired doorbell requires this voltage to work, Arlo recommends hiring an electrician to install the transformer included in the box to deliver the correct power.

Also when you own a wire-free version and the Battery of your doorbell is dead the chime will not ring, so go and recharge the battery in order to get your doorbell back to work.

Make sure the Power Kit is correctly connected to the Chime Box.

The Power Kit ensures that your Arlo Doorbell Wired receives consistent power to work properly, and also will make sure that the chime will operate reliably.

So when your Arlo chime stop working the cause may come from the incorrect wired Power Kit, follow the next steps to Install the Power Kit correctly:

  1. Remove the Power Kit from the box.
  2. Locate your existing chime box.
  3. Turn off your power at the breaker (Failure to turn off your power might result in serious injury).
  4. Remove the cover of your chime box, the Attach the wires from the Power Kit to your chime box’s terminals.
  5. You’ll need the Arlo app to find the instructions that show you how to connect the Power Kit wires to the correct terminals.
  6. Place your Power Kit somewhere in the chime box.

Arlo says that you need to place the Power Kit in a safe spot in the chime box, where it will not interfere with the operation of the chime.

Check chime box compatibility.

I recommend doing this step before buying the Arlo doorbell to check if your existing chime is compatible with Power Kit because if they’re incompatible your Arlo doorbell will not work in your house.

Your chime box might have wires only, wires and batteries, or batteries only so you need to determine what is inside your chime box.

  • Wires only: If your chime box provides between 16-24V AC (Compatible with the wired version).
  • Wires and batteries: Your chime box is compatible with the Arlo Essential Video Doorbell Wired and wire-free.
  • Batteries only: Your chime box is compatible only with the wire-free doorbell that is powered by a battery.

If you want to opt for the wired version and your chime is not compatible you can hire an electrician to replace your chime box with a wired doorbell and chime, with a voltage between 16-24V AC.

Conclusion.

If all of the solutions cited in this article don’t work for you, go and contact Arlo customer support, they offer live chat or phone calls in many languages, or you can hire a certified electrician so they can resolve the issue.

Adam B