Many devices that work with Alexa can sometimes experience some hiccups that cause this integration to stop working, and the YI Camera is no exception.
So if you’ve found yourself scratching your head over why your YI Camera isn’t working properly with Alexa, you’re in the right place.
Here, we’ll look at seven practical tips to address this challenge. This article aims to provide clear, straightforward solutions to get your YI smart Camera and Alexa integration back on track.
So read on to discover the troubleshooting steps and insights you need to restore the harmony between your security camera and Alexa-enabled devices.
How To Fix YI Camera Not Working With Alexa?
Before diving into the solutions, make sure your YI camera is properly connected to Alexa. If you haven’t set up the connection yet or need help, check out our guide on “How to Connect YI Camera to Alexa?”
Once your devices are successfully linked, proceed to discover the tips that will help you get this integration back to work.
Solution 1: Power Cycle Your Router and The Camera.
A power cycle serves as a refresh, resolving potential communication hiccups between your router, YI Camera, and Alexa.
When electronic devices experience prolonged operation, temporary glitches and software bugs may occur, and power cycling acts as a simple remedy.
Initiate the process by unplugging your router from its power source. Allow it to remain disconnected for at least 30 seconds, giving it ample time to reset. Afterward, plug the router back in and wait for it to fully restart.
Simultaneously, power cycle your YI Camera by disconnecting it from the power source for about 60 seconds before reconnecting it.
This ensures both your router and camera start afresh, potentially resolving this integration issue.
Solution 2: Reboot Your Echo Device.
The second solution is quite similar to the first one and is to reboot your Echo device, whether it’s a smart speaker or display. This can clear temporary system glitches and enhance its responsiveness.
This process is akin to restarting a computer, allowing the device to recalibrate and reestablish connections.
If you’re using an Echo smart speaker or display, locate its power adapter. Disconnect the power adapter from the device, wait for about 60 seconds, and then plug it in back.
This straightforward step can often address minor issues affecting the communication between your Echo device and the YI Camera.
Solution 3: Update The Camera’s Firmware.
Firmware updates provide essential improvements to device performance, security, and compatibility. Ensuring your YI Camera’s firmware is up-to-date is crucial for maintaining a seamless connection with Alexa.
This process is designed to enhance the functionality of your YI Camera, potentially resolving internal issues that could hinder its interaction with Alexa.
When the camera is connected to the App, it will automatically check for firmware upgrades, but you can see the firmware version of the camera and lens in the “Firmware Information” tab from the Menu to make sure that you are running on the last version.
Solution 4: Update Alexa & YI Home App.
Another thing that needs to be updated is the Alexa and YI Home apps, both apps need to stay current with the latest features and bug fixes.
An outdated app version can introduce compatibility issues and hinder the smooth operation of your devices.
For Android users, open the Google Play Store and search for “Amazon Alexa” and “YI Home.” If updates are available, select “Update.”
iOS users can open the App Store, search for the same apps, and tap “Update” if updates are listed.
Keeping both apps current ensures they can effectively communicate and facilitate the integration between your devices.
Solution 5: Clear The Alexa App Cache.
Over time, the cache in the Alexa app may accumulate unnecessary data, potentially leading to performance issues. Clearing the cache can resolve these issues and improve the app’s functionality.
Simply put, This method clears out the pool of temporary files and forces the Alexa app to recreate them and so gives the app a kind of fresh start.
This is how to clear the Alexa app cache on Android devices:
- Go to Settings, then select Storage.
- On the storage list choose Other apps.
- Select the Alexa app.
- On the app’s info page, click on the Clear Cache button.
And here’s how to do it on IOS devices:
- Go to Settings.
- Click on General.
- Tap on iPhone Storage.
- Choose Alexa to clear, and tap Offload App.
Solution 6: Check Connectivity Issues.
A stable internet connection is essential for the seamless operation of your YI Camera and its integration with Alexa. So troubleshooting connectivity issues ensures a reliable link between the devices.
Here are some tips to fix connectivity issues:
- Power cycle your router.
- Reduce Wi-Fi frequency interference.
- Improve Wi-Fi signals.
- Reset the router.
- Make sure you’re using the right Wi-Fi credentials.
Here’s an article that can help you in case your YI camera isn’t connecting: “Tips To Get Your YI Camera Back Online”.
Solution 7: Reset The YI Camera.
As a last resort, a factory reset can be highly effective in resolving internal software glitches within the YI Camera.
However, it’s crucial to understand that this process erases all data, settings, and preferences associated with the camera.
Here’s how to reset the YI camera 1st generation:
- Hold down the reset button.
- Wait until the yellow light switches on.
- Wait until you hear “Reset is successful”.
And here’s how to reset the YI camera 2nd generation:
- Remove the back cover.
- Hold down the reset button.
- Then you’ll hear “Reset is successful”.
Exercise caution, as this step is irreversible and should only be attempted after exploring other troubleshooting options.
By following these detailed steps, you equip yourself with comprehensive tips to troubleshoot and resolve integration issues between your YI Camera and Alexa.
You can also contact YI customer support or take your device to a repair shop in case the solution mentioned in this article doesn’t work.