6 Quick Tips To Fix Arlo Camera Not Syncing.

Arlo Camera
Arlo Camera

When you are setting up or adding a camera to your Arlo system, a camera might occasionally fail to sync with your SmartHub or Base Station.

This can be frustrating for some people, especially those who aren’t familiar with the technology, as they might think the problem is with their camera or the brand itself.

In this blog post, I’m going to walk you through six simple tips to fix Arlo cameras not syncing. I will try to keep the solutions as simple as possible to ensure that everyone gets them, including those who have no advanced technical expertise.

6 Ways To Fix Arlo Camera Not Syncing.

Before diving into details, according to the manufacturer, not all Arlo cameras work with SmartHubs or base stations and some cameras have the ability to connect directly to a Wi-Fi router.

So be sure to check if your camera is actually compatible with the base station or SmartHubs before jumping into any solutions.

You can refer to (the Arlo SmartHub and Base Station Compatibility Guide).

Tip 1: Check The Base Station.

Before attempting to sync your Arlo camera, it’s crucial to confirm that the Base Station is correctly set up in your Arlo account. if it’s not make sure to do it by following the next steps:

  1. Open the Arlo Secure App.
  2. Tap on Add New Device.
  3. Choose Base Station/Hub and follow the instructions in the app.

Another thing to check is the status of the Base Station, ensure it’s online. If, it shows as offline, troubleshoot this issue before proceeding with the syncing process.

Check the Internet LED on your Arlo SmartHub or Arlo Base Station.

  1. If the Internet LED is solid amber or blinking amber, there is a problem with your connection.
  2. If the Internet LED is blue or green, the Arlo SmartHub or Arlo Base Station is online.

You can try one of these troubleshooting steps to recover your base station connection:

  1. Reboot your Base Station.
  2. Check the Ethernet cable.
  3. Check the power adapter.
  4. Make sure your Wi-Fi router is not using a VPN.
  5. Perform a factory reset on the Arlo SmartHub or Arlo Base Station.
    • WARNING: A factory reset removes all data and cameras connected to your Arlo SmartHub/Base Station from your Arlo account. You will need to re-add the Arlo devices to your account after the factory reset.

Important: Also, for optimal results, sync only one camera at a time to the SmartHub or Base Station.

Tip 2: Check The Battery Level.

For Arlo cameras powered by batteries, checking the battery level is an important thing to do. If the battery isn’t fully charged, plug it in for charging.

If you notice that the battery doesn’t seem to charge properly, read our comprehensive guide titled “6 Tips To Fix Arlo Camera Not Charging” to handle the problem.

In the event of a dead battery, you can easily replace it by purchasing a new one, available on Amazon or directly from the official Arlo store.

Tip 3: Power Cycle Your Arlo Camera.

Power cycling or rebooting your Arlo camera is another thing you can do while trying to resolve your issue. It can fix temporary software issues and give the device a fresh start.

This process is worth a try and note that it varies depending on your camera model.

For battery-powered models: Remove the batteries, wait 60 seconds, then reinsert them.

For wired models: Unplug the camera from the power source, wait 60 seconds, then plug it back in.

Tip 4: Ensure Proper Connection.

Another factor to consider while syncing the camera to the base station is the distance, make sure both devices are close to each other to avoid poor-quality connection.

Here are the maximum and minimum distances recommended by the company:

Maximum Range: Your Arlo camera can be positioned a maximum of 300 feet (90 meters) from the SmartHub or Base Station. Keep in mind that this range is reduced by obstacles such as walls or ceilings.

Minimum Distance: To prevent interference between devices, place Arlo cameras at least 10 feet (3 meters) away from the SmartHub or Base Station. Maintain a minimum distance of 6.5 feet (2 meters) between individual cameras.

Tip 5: Power Cycle The Base Station.

Syncing issues can sometimes originate from the Base Station. Rebooting it refreshes its connectivity, potentially resolving syncing challenges.

This process has a similar impact to restarting the camera, as it resolves temporary software issues that may prevent proper synchronization.

Simply unplug the base station for 1-2 minutes and then plug it back in.

Tip 6: Factory Reset The Camera.

When all else fails, a factory reset can be your last resort, this process can effectively resolve stubborn syncing problems by restoring the camera to its default settings.

A factory reset will erase potential glitches that may have been causing syncing issues. But you should know that in this step will delete all configurations, preferences and data stored on the Arlo camera and you’ll have to start over.

Here are the steps to follow in order to reset your camera:

  1. Unmount your camera and find the sync button.
  2. If you have Pro 3, Pro 4, Floodlight, Ultra and Go 2 models, Release the camera from the camera housing to access the sync button.
  3. If you have Essential Wire-Free, Pro, Pro2, and other models, Find the sync button on the camera housing.
  4. Press and hold this button until the camera LED begins blinking amber (blinks 3 times).
  5. Launch the Arlo app or log in to this website.
  6. Tap Settings, then “My Devices” and select your camera.
  7. Choose “Remove Device”, the “Yes” to confirm.
  8. Back to the Devices page and choose “Add New Device”.
  9. Select Cameras and follow the prompts to connect the camera to your WiFi network, base station, or SmartHub.
  10. If needed, insert the camera back into its camera housing until it clicks back into place.


By following these six easy tips, you’ll be equipped to troubleshoot and resolve Arlo camera syncing issues, you can also contact Arlo customer support for further assistance.

Adam B